Customer Service Representative – Chicago

CUSTOMER SERVICE REPRESENTATIVE

SALARY – $16/HOUR
PAY CLASS – FULL TIME

START DATE – ASAP

About the Second City

Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago, Toronto, and New York, Second City’s Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Center is the largest school of improvisation -based arts on the planet, with brick-and-mortar locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more. For additional information on The Second City please visit: www.secondcity.com

Sales Duties

• Sell, refund, and exchange tickets over the phone and in person, and answer any questions about show programming

• Register students (and employees or volunteers) over the phone, in person, and assist online customers, and answer questions over the phone regarding Training Centre curriculum
• Selling gift cards in person (over the phone can mostly be handled via website)
• Cold-calling prospective customers & re-connecting with past customers for re-sell opportunities.
• Covering Reception duties and answering questions over the phone and in person
• Booking dining reservations

• Collection of accurate data with the intention of feeding leads into the pipeline
• Assist Group Sales by booking groups of 15 or less
• Perform first round of vetting for Second City Works clients

Administrative Duties

• Respond to customer service e-mails and live chat, including all forms of inquiry via website

• Manage and book ticketing lists provided by managers.
• Manage hotel voucher programs
• Selling merch during the day
• Box office administrative assistance including internal ticket requests, night manager sheets, etc.
• Qualifying Orders

• Report any customer service issues and/or student HR/harassment claims to appropriate management

The ideal candidate will :

• Have flexible availability (including nights and weekends)
• Strong communication skills – written and verbally

• Be comfortable with cold-calling and working in a sales-quota environment
• Be comfortable in fast and slow-paced working conditions
• Have basic CRM knowledge, SalesForce preferred

The Second City is an open, inclusive workplace and welcomes applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our community.